STAY TUNED! UPDATED INFORMATION FOR 2023 TO COME!

FAQ

information

THE CANADIAN E-FEST IS POSTPONED UNTIL 2023

After intensive review with the City of Vancouver, OSS Group has had to make the incredibly difficult to decision today to postpone Canadian E-Fest until 2023. The City of Vancouver fully supports the postponement.
Delivery of a world class event is of the utmost importance to the One Stop Strategy Group.

In the coming days we will be able to determine next steps.

Thank you for your support of Canadian E-Fest to date and hope that you will join us in creating a most spectacular event in 2023.

the map

Created in the historic False Creek district, the 2.21-km, 15-turn temporary circuit uses 56% fewer public streets than the city circuits staged by other top-tier racing series around the world, resulting in minimal impact for city users.

GENERAL

Essentials

  • Access Point

    The Main Street-Science World Station will be the primary access point to the world of the Canadian E-Fest weekend. Accessible from a variety of locations, it is fully accessible to people with disabilities. Making all our spaces accessible to everyone is a priority for the Canadian E-Fest.

  • Contact

    Please contact our customer service centre at 1 778-716-FEST (3378) / toll free 1 888 70-EFEST (3 3378) / or via email [email protected]

  • Ear plugs

    Should I use earplugs?
    Although not necessary for the Formula E race, the noise levels at music concerts can reach high decibels.

  • Lost property

    What happens if something goes missing during the events?
    Science World will serve as command central for customer relations, including a Lost & Found.

  • Storage lockers

    Will there be storage areas, so we don’t have to carry everything around all day?
    Yes, private storage lockers will be available on site.

  • Weather

    Can Formula E can race in the rain?
    Definitely, yes. Even high voltage systems like Formula E cars use can be used in water.

  • Where To Stay

    Out of town visitors have many choices
    If you’re coming in from out of town, or if you’re local and want to make a mini-vacation around the Canadian E-Fest, we have you covered with out hand selected locations close to the track.

  • TRAVEL

    the best way to travel to Canadian E-Fest

    Public transit through TravelLink is your best way to access the venue, since there is no parking available. The Main Street-Science World Station will be the primary access point to the world of the Canadian E-Fest weekend. Be responsible and get here on time.

    Taxi

    Trolly

    Shuttle

    Skytrain

    Seabus

    West coast express

    TICKETS

    Tickets

  • Box office

    Will tickets be available on site?
    Tickets will be sold at box offices located at all entry points to the venue.

  • Approved ticket agent

    ATPI Canada

  • Refunds and cancellation

    After the order has been placed, confirmed and the Entrance Tickets are paid, the purchase can no longer be changed or cancelled. A refund is not possible for Entrance Tickets that have been paid. Administration and mediation costs are also not reimbursed.

  • Discount rate for student or senior

    There is a discount rate for BCIT students on 2 day general admission tickets. BCIT students can access this rate through a weblink provided by the university of by calling our call center. There is no discount rate for senior.

  • Child rate

    Is there a special rate for children?
    The Canadian E-Fest is a family-oriented event, and the Formula E race itself is a very quiet event, emitting less noise than the average vacuum cleaner However, children’s attendance at the conference and concerts should be left to the discretion of the parents. Children 12 years of age and under will have free General Admission (GA) access to the site, to the race and gaming area. Maximum of 2 free children per 1 adult. Children under 2 years old do not require a grandstand seat provided they sit on the lap of a guardian (and therefore do not require a separate seat).

  • Can I add tickets to my order after the booking has been processed?

    Once a transaction is complete, the sale is final. In order to purchase additional tickets, you will have to create a new order.

  • Can I request a specific seat/section?

    Yes, you can purchase a specific seat/section by selecting it directly on the grandstand seats chart of your choice. You may also contact our Customer Service Centre at 1 888 70-EFEST (3 3378)

  • Is there a limit to the number of Canadian E-Fest tickets I can purchase?

    The maximum amount of tickets that can be purchased in one transaction is 20. For Group sizes larger than 20, please contact our Customer Service Centre at 1 888 70-EFEST (3 3378)

  • What happens if my tickets are stolen, destroyed or lost?

    Please contact us at [email protected] for any issues with tickets. As these tickets will be sent electronically, you will be able to find them within your MyAccount.

  • Do I need to print my tickets?

    The e-tickets can be scanned directly from your phone so no need to print. In fact, as we are promoting sustainability, we have actually moved away from pdf tickets to a mobile version. Should you absolutely require a printable version, please email [email protected]

  • Will physical tickets be available?

    No, all tickets will be mobile, to be downloaded from your confirmation email.

  • Is there a contact for Corporate group tickets and or travel packages?

    Yes, for corporate group tickets and travel arrangements, fill-out the form here:
    https://app.smartsheet.com/b/form/16a59dece9fd4a5991a4c4721588b794
    You may also contact our Corporate Sales Specialist at 1 888 70-EFEST (3 3378) extension 4.

  • I bought a ticket on another website than the official website, is the ticket valid?

    The Canadian E-Fest website is the only official website for ticket sales. If you purchase a ticket from another website, we cannot guaranty it’s authenticity or validity.

  • Can my tickets be refunded?

    All ticket sales are final. Please refer to the ticket sales terms and conditions agreed upon when purchasing your tickets. Tickets can, however, be transferred to another person within your user profile.

  • Is there a deadline to purchase my tickets online?

    Tickets will be available online until the last day of the event (subject to availability).

  • CONCERT

    Concert

  • Can I select my concert tickets?

    You will be able to select your category (GA, Gold or VIP), however the actual seats will be “best available”.

  • If I do not like the location of tickets purchased, can you change them for me?

    No, changing your seat location will not be possible. All ticket sales are final.

  • I already have a Grandstand 3 or 4 ticket for the race. Will it be valid for the Friday night concert?

    No, your GS 3 or 4 ticket will not give you access to the concert. These tickets provide access to the 2 Canadian E-Fest DAY events.

  • I already have a Grandstand 3 or 4 ticket, can I purchase the exact same seat for the Friday night concert?

    No, as tickets to the concert are released as “best available”, it will not be possible to select your exact same seat. Race ticket holders in GS3 and GS4 will be asked to vacate the grandstands after the Celebrity race in order for our team to clean and prepare for the concert. You will then re-enter the concert area by having your concert ticket scanned.

  • Will we be able to stay on-site in between the end of Canadian E-Fest DAY activities and the beginning of the concert?

    Yes, you will be able to remain on site. However, as of 6pm race ticket holders will be asked to move to a specified zone (TBD) to enjoy activities while waiting for the concert to begin. Food and beverages will also be available for purchase.

  • At what time is a concert only ticket holder able to access the Canadian E-Fest site?

    As of 7pm, concert ticket holders will be able to enter the site via the West Entrance (located near Pacific/the Plaza of Nations).

  • Will it be possible to bring my own food & beverage at the concert?

    No, however food and beverages will be available to purchase on site.

  • Will the concert be free for children under 12?

    No, anyone attending the concert requires a ticket.

  • Is there an accessible seating area for the concert?

    Yes, there will be accessible seating available to the right of the stage.

  • How can I purchase tickets in the accessible seating area?

    Please contact the customer service center 1 778 716-3378 between 9 and 5 PST in order to
    purchase these tickets

  • TRAVEL PACKAGES

    Travel Packages

  • What is the Compensation Fund for Customers of Travel Agents?

    The Fund is a financial protection plan for travellers administered by the Office de la protection du consommateur. The Fund reimburses you for paid tourism services (plane tickets, hotel rooms, cruises, etc.) that you have not received, on condition that these services were purchased from a travel agency that holds a licence from the Office.

  • Where can I find more information about the Fund?
  • How can I purchase a Canadian E-Fest travel package?

    Yes, please visit https://www.canadianefest.com/hotels/ for further details or call 1 888 70-EFEST (3 3378) extension 3.

  • PAYMENT & SHIPPING

    Payment & Shipping

  • What type of payment do you accept?